WASHi Maintenance and Support
Prepared by
Code Uncode (codeuncode.com)
Date
20th April, 2026
This is a proposal that covers security updates, uptime monitoring, bug fixes and on-call support for various Wash Institute platforms
Monthly Invoicing
₹35,000
6-Month Invoicing
₹1.99 L
5% off
Annual Invoicing
₹3.78 L
10% off
+ 18% GST
Supports
All of these WASH Institute platforms:
| Site | Description | URL |
|---|---|---|
| Main Website | Resource-rich website that documents WASHi's programs, resources, case studies, tools and makes it easy for someone to reach out to Wash Institute. | washinstitute.org |
| Content Management System | Seamless content management across all sites. | cms.washinstitute.org |
| Standard Designs and Estimates | Standard Drawings and Bills of Quantities for UWM infrastructure to support tendering processes. | sde.washinstitute.org |
| Fecal Sludge Management | Comprehensive guidance for implementing safe and sustainable Fecal sludge management across urban and rural India. | fsm.washinstitute.org |
| Liquid Waste Management | Comprehensive guidance for planning, designing, and implementing LWM systems in rural India. | lwm.washinstitute.org |
| Rural Standard Designs and Estimates | Standard Drawings and Bills of Quantities to support tendering processes. | rural-sde.washinstitute.org |
| Aspirational Toilets | Browse architectural designs with renders, drawings, and estimates for planning a toilet. | aspirational-static.washinstitute.org |
| Discover Wash Projects | Discover, fund, and track WASH projects across India. | tri.washinstitute.org/ |
What's Included
- Security Patching - Critical security vulnerabilities (CVEs - Common Vulnerabilities and Exposures) applied within 48 business hours; non-critical patches applied in a consolidated monthly batch
- Dependency Updates - Monthly upkeep of the core software that powers your sites (Payload CMS, Next.js, Astro, Tailwind, Cloudflare runtime) along with their supporting libraries
- Server Monitoring - Weekly review of Cloudflare server activity logs, database (D1) quotas, file storage (R2) usage, and error rates; anomalies triaged immediately.
- Backup Verification - Monthly checks of database (D1) and file storage (R2) backup integrity; one restore drill per quarter.
- Bug Fixes - Fix any issues in existing features.
- On-call Support - Help the WASHi personnel with content management system questions, unlocking new editorial workflows, and fixing any issues they find.
Turnaround Time
| Severity | Issue | Response Time |
|---|---|---|
| Critical | Site down, content management system inaccessible, data loss | 2 business hrs |
| High | Major feature broken, editor blocked | 1 business day |
| Normal | Minor bug, cosmetic issue | 3 business days |
| Low | Enhancement request, nice-to-have | Acknowledged |
Terms
| Start date | 15 August 2026 |
| Monthly Invoicing | ₹35,000 |
| 6-month Invoicing | ₹1.99 L (5% discount, paid in full, in advance) |
| Annual Invoicing | ₹3.78 L (10% discount, paid in full, in advance) |
+ 18% GST
Contact
Code Uncode